Política de envío

SHIPPING COSTS AND TIME

You will find the dispatch options as well as the delivery costs and times in the following table.

For Second Day Shipping and the Next Day, this does not include processing time.

Please note that all orders are subject to the method of payment verification, and if we are unable to verify your purchase in time this can delay your shipment.

Orders are usually confirmed, packaged, and dispatched in 7-10 business days after the order is placed.

 
DOMESTIC COSTS
Ground   $10
7 business days
Second-Day $25 2 business days
Next-Day  $35 1 business day
 

Please note that the delivery times in the table are estimates and do not apply to made-to-order or personalized items. The estimated delivery time for custom-made orders is four weeks, contingent on the acceptance of your order. Delivery times will be calculated from the date on which your order is placed unless otherwise specified.

Orders ship from our U.S. warehouse on business days (excluding national holidays); a signature is required for a successful delivery.

Fragrances are not available for Next Day or Second Day delivery methods, and cannot be shipped to Alaska or Hawaii.

We will only deliver packages to the address that was requested when your order was placed.

Starting from July 1st, 2022, Colorado imposes a delivery fee of 0.27$ for all the orders shipped to Colorado. The fee is applied at the order level and is not refundable on any returns.

 

PRE-ORDERS

For selected groups of styles on swimkass.com, that are not immediately available for sale but will be available in the future, We may provide customers with the option to place a Pre-Order for these items. When a customer makes a Pre-Order, We will provide an estimated shipping/availability date, which may be subject to variations. Once the item arrives in our warehouse and becomes available, we will process and ship your order. At this point, you will receive a shipping notification via email and your credit card will be charged. In the event that the item does not become available at the communicated shipping/availability date, we will notify you via email. You will be apprised of the order status and given the opportunity to cancel the order, or to agree to a future delivery date.

For all Pre-Orders, a credit card will be the only accepted form of payment. We will verify the credit card’s validity at the time of order, but the card will not be charged until the item has shipped.

For U.S. orders consisting of both Pre-Order items and regular items, we will ship the regular item first and then the Pre-Order item will be shipped once the item becomes available. For orders consisting of multiple Pre-Order items with different shipping/availability dates, we will ship the items as they become available.

CHANGING OR CANCELLING AN ORDER

For technical reasons, it is not possible to change your order once it has been shipped. All items purchased at the Online Store can be returned within 7 days, free of charge. In case you need further support, our Customer Care will be happy to provide assistance.

ORDER TRACKING

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. You can track your delivery here.

PACKAGING

Depending on the product purchased, your order will be wrapped or packed in wet bags, boxes, or dustbags.

Your order will be shipped in a neutral box/bag to protect your shipment from robbery.

INSURANCE

We insure all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.

PROMOTIONS

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.