Política de reembolso
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Before requesting a return please make sure the products comply with the following conditions, in accordance with our Terms Of Sale: The products must be in their unused original condition, with all tags, hygienic stickers, and the security seal still attached with any special packaging and accessories included - incomplete, damaged, worn, or altered items cannot be accepted
- The return must be requested within 7 days from delivery of the order
- The parcel must be handed to the courier within 7 days from return authorization
- The parcel can only be returned from the original shipping Country/Region
- The products were purchased online on swimkass.com and not in-store
Gift items can be returned by contacting the person who sent you the gift.
To start a return, you can contact us at customer care. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will be returned to the sender.
You can always contact us for any return questions here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged. If you receive the wrong item contact customer care with 3-5 images and we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using the store credit issued.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.